Refund policy

 

At Ownlane, we offer refunds for products that are clearly damaged or have mistakes as defined by our quality standards. 

To request a refund, contact our customer service team at ownlane.pt@gmail.com within 14 days of receiving your product, providing your order number and a detailed description of the issue, including photographs. 

If approved, the full amount paid will be refounded. 

This policy does not cover damage due to misuse, alteration, or normal wear and tear, and does not apply to final sale or clearance items or wrong size.