Shipping policy

Shipping Policy

Last updated: 15/06/2024

Thank you for shopping with Ownlane. We are committed to delivering your order promptly and efficiently. Please read our shipping policy to understand how we handle shipping and delivery.

1. Processing Time

  • All orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping:
    • Standard Shipping: 14 days after the processing time.
  • International Shipping:
    • Shipping rates and delivery times vary by destination and will be calculated at checkout.

Note: Delivery delays can occasionally occur and are beyond our control.

3. Order Tracking

  • You will receive a shipping confirmation email with a tracking number once your order has shipped.
  • Track your order by visiting [Shipping Carrier's Website] and entering the tracking number provided.

4. Customs, Duties, and Taxes

  • Ownlane is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Issues

  • Ownlane is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • Save all packaging materials and damaged goods before filing a claim.

6. Incorrect Address

  • If you provide an incorrect address and the package is returned to us, you will be responsible for additional shipping charges to resend the package to the correct address.

7. Missing or Stolen Packages

  • Ownlane is not responsible for packages once they have been marked as delivered by the carrier.
  • If your tracking information states that your package was delivered and you have not received it, please contact the carrier for further assistance.

8. Contact Us

  • If you have any questions or concerns about your shipment, please contact us at:
    • Email: ownlane.pt@gmail.com

Ownlane